About Us
A Local Taxi Service That Actually Knows Burlington
There's a difference between a driver who's "in the area" because an app routed them there, and a driver who's worked in Burlington for years. Our guys know that Main Street backs up during UVM move-in, that the one-way streets around the Marketplace trip up anyone who isn't from here, and that the fastest route from the airport to downtown changes depending on whether there's a Catamounts game that night.
That local knowledge is the actual value of a in Burlington over a rideshare app pulling drivers in from wherever. It's not a marketing line — it's the difference between a ten-minute ride and a twenty-minute one.
Yes, We're Really Open 24 Hours
We get asked this a lot, usually by someone a little surprised we answer at 3 a.m.: Are you guys actually open all night, or is that just the name? Yes. Actually. Our dispatch doesn't close, and neither does our driver rotation.
A few of the calls we get most, and when:
- Church Street closing out and nobody wants to walk home in February.
- A 5 a.m. pickup for a flight nobody wants to miss
- A hospital or urgent care run at an hour when you really don't want to be driving yourself
- Second- and third-shift workers who clock out when the buses have already stopped
- Saturday nights when every rideshare app in town shows a 25-minute wait and a $40 surge
If “day and night” is in the name, we believe it should mean reliable service at 3 a.m., not just during daylight hours. That's the bar we hold ourselves to.
What We Actually Do
We run a few different kinds of trips, and it's worth knowing which one fits what you need:
Door-to-Door Service is the bread and butter — local rides around Burlington. Doctor's appointments, grocery runs, a ride to work, getting home after dropping your car off. Point A to point B, nothing complicated.
Airport Transfers cover pickup and drop-off at BTV, timed around your actual flight, not a rough guess. We also run longer airport hops to Boston Logan and Montreal-Trudeau for people who need more than a quick local trip.
Interstate and long-distance travel is for anyone heading out of state or further across Vermont than a normal in-town fare covers.
Three different jobs, same company, same phone number.
How Booking Actually Works
- Call 802-486-9201 or 802-486-9226. A real person answers.
- Tell them where you are and where you're headed.
- We give you an honest pickup window — not a vague "5 to 20 minutes" that could mean anything.
- Your driver gets you there, taking weather and traffic into account, not just the shortest line on a map.
- Pay with cash or card. No surprise fees tacked on at the end.
That's it. No account setup, no app crashing on you at the worst possible moment.
Licensed, Insured, and Actually Vetted
Every driver we put on the road is operating under the City of Burlington's taxicab licensing rules — background checks, vehicle inspections, commercial insurance, the whole thing. That's not optional for us, and it's not something we advertise because it sounds nice; it's how the business is legally allowed to run in this city.
We also try to make sure the ride itself is a decent experience for everyone who needs one, whether that's a UVM freshman who just moved to town, a longtime Burlington resident, or someone visiting Vermont for the first time and has no idea which streets are one-way.
What It Costs
Pricing is straightforward. You'll know roughly what you're paying before you get in — no surge multiplier because it's a Friday night or snowing. We take cash and all the major cards. If something about a fare doesn't make sense, ask your driver; nobody's trying to confuse you about the bill.
It matters more than you might think. Ask anyone who's pulled up a rideshare app after a show lets out downtown and watches the price triple in the time it took to type in their destination. It's not that the app is lying to you exactly — it's that the pricing model is built to move with demand, and demand in a small city spikes hard and fast. A flat, predictable local fare doesn't do that. You call, you get a number; that's the number
A Quick Note on Trust
We've been asked more than once why we don't push people toward an app the way most companies do now. Honestly, it comes down to this: a phone call gets you a person who can actually answer a question — "can you wait two minutes, I'm grabbing my bag" or "is traffic bad on Main right now" — in a way a chat window never quite does. Some of our regulars have had the same couple of drivers for years, which isn't something you get from a rotating pool of app-based contractors. That kind of consistency is slower to build and easier to lose, so we don't treat it casually.
Winters, Festivals, and Everything Else That Makes Burlington Burlington
Burlington's weather is no joke for about five months of the year, and that changes how we drive — slower, safer routes when the roads are bad, even if it's not the shortest path on paper. We also see the seasonal patterns that come with this city: UVM's move-in and graduation weekends get busy fast, summer brings festival crowds downtown that make parking (and rideshare pricing) a mess, and ski season sends a steady stream of travelers through BTV heading to the mountains or back out again. A taxi service that's actually local can plan around all of that. An app pulling in whoever's closest that day usually can't.
Taxi vs. Rideshare in a City This Size
Rideshare apps make sense in a lot of places. Burlington isn't always one of them. Late at night, driver availability on those apps can dry up fast. Pricing jumps around depending on demand, weather, or whatever event just let out. And you're often paired with someone who's never driven these streets before and is following GPS turn-by-turn, same as you would.
A local taxi service solves all three of those at once — someone's actually available, the price doesn't move around on you, and the driver already knows where they're going. If you've had a rideshare cancel on you at an inconvenient hour, you already know what the gap feels like.
Call Us When You Need a Ride
Across town, out to the airport, or further than that — we're around 24 hours a day, every day of the year.